RETURNS & EXCHANGES

Jolt District is committed to providing a smooth shopping experience. If your purchase doesn't work out, we're happy to review eligible return and exchange requests according to the policy below.

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01 / RETURN ELIGIBILITY

You may request a return within 30 days from the date your order is delivered.

Return Requirements

To qualify for a return, the item must:

• Be unused and unworn
• Remain in its original condition
• Have all original tags and labels attached
• Be returned with the original packaging
• Include any promotional items, complimentary products, or accessories included with the order

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If an item is returned without required accessories, packaging, promotional items, or other components originally included with the purchase, the refund amount may be adjusted accordingly.

Items that have been worn, washed, altered, damaged, or otherwise used may be refused.

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02 / EXCHANGES

Need a different size, color, or style?

You may request an exchange within the same 30-day period.

Exchange Conditions

• Exchanges are subject to product availability
• The replacement item must meet the same return-condition requirements
• If the requested replacement is unavailable, an alternative resolution may be offered
• Contact us as soon as possible if you need an exchange

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03 / NON-RETURNABLE ITEMS

The following purchases are generally not eligible for return or exchange:

× Final-sale or clearance merchandise
× Gift cards
× Products that have been worn or used
× Products damaged after delivery
× Items missing original tags or packaging
× Products that have been washed, modified, repaired, or altered

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Any product with special return restrictions will be identified at the time of purchase.

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04 / RETURN SHIPPING COSTS

For returns caused by personal preference, including:

• Change of mind
• Incorrect size selection
• Fit preference
• Choosing a different style

the customer is responsible for applicable return shipping expenses.

Applicable Charges

A $5 processing/restocking fee and a $10 return shipping charge may be deducted from the final refund for eligible preference-based returns.

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WHEN JOLT DISTRICT IS RESPONSIBLE

Return shipping charges will not apply when the return is necessary because of an issue attributable to Jolt District, including:

• Incorrect product shipped
• Manufacturing defect
• Item received damaged due to an issue before delivery

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We strongly recommend using a shipping service that provides tracking and proof of delivery.

Jolt District is not responsible for return packages that are lost or damaged while being shipped back to us.

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05 / RETURN INSPECTION

All returned merchandise is inspected before a refund or exchange is finalized.

The final resolution depends on the condition of the returned item.

FULL REFUND

A full eligible refund may be issued when the product is:

✓ Unused
✓ Unworn
✓ In original condition
✓ Returned with required tags and packaging

Applicable return shipping or processing charges may still be deducted.

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PARTIAL REFUND

If an item shows limited signs of handling or use that reduce its resale value, Jolt District may issue a partial refund based on the condition of the merchandise.

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REFUND DENIED

A refund may be denied when an item has substantial:

× Wear
× Use
× Damage
× Modification
× Alteration

or is otherwise unsuitable for resale.

If a return is rejected, Jolt District may, at its discretion, offer to return the merchandise to the customer at the customer's expense.

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If promotional products, gifts, accessories, or other items included with the original order are not returned, their applicable value may be deducted from the refund.

Any deduction or rejection will be communicated to the customer with an explanation.

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06 / REFUND PROCESSING

Once your returned package arrives, our team will inspect the merchandise.

We generally aim to complete the inspection and communicate the result within 3 business days of receiving the return.

Approved Refunds

Once a refund has been approved:

Refund → Original Payment Method

The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.

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07 / PRODUCT QUALITY CONCERNS

If you believe your order arrived with a defect, damage, or a condition that materially differs from the product description, please contact us promptly after delivery.

Please Provide

• Order number
• Description of the issue
• Clear photographs showing the problem
• Photographs of the product packaging when relevant

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Jolt District may require the product to be returned for inspection before determining the appropriate resolution.

A refund, replacement, exchange, or other remedy will only be provided after the reported issue has been reviewed and confirmed where necessary.

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08 / DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or you receive an item different from what you ordered, please contact us as soon as possible.

Important: Please do not dispose of the product or packaging before contacting us.

Photographs or additional information may be required to investigate the issue.

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If the mistake is confirmed to have been caused by Jolt District, we will work with you to provide an appropriate resolution.

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09 / HOW TO REQUEST A RETURN OR EXCHANGE

Before sending anything back, contact our customer service team.

CUSTOMER SUPPORT

Email:
rsyauj62861s@outlook.com

Please Include

• Full name
• Order number
• Product name
• Reason for return or exchange
• Requested resolution

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DO NOT SEND A RETURN TO OUR BUSINESS ADDRESS WITHOUT PRIOR AUTHORIZATION.

Our customer service team will provide the appropriate return instructions when your request is approved.

Unauthorized returns may not be accepted or may experience delays in processing.

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10 / ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of placing an order.

Please contact us immediately:

rsyauj62861s@outlook.com

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Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery, provided the order qualifies under this Returns & Exchanges Policy.

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11 / CONTACT INFORMATION

JOLT DISTRICT

Operated by
JAMES DELBRIDGE II HANSEN

Business Address
4333 KRAFT AVE
STUDIO CITY, CA 91604
United States

Customer Support
rsyauj62861s@outlook.com

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For questions regarding returns, exchanges, refunds, damaged orders, or other purchase-related concerns, please contact us before sending merchandise back.

Jolt District appreciates your business and will make every reasonable effort to handle eligible return and exchange requests fairly and efficiently.

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JOLT DISTRICT
STREETWEAR • LIFESTYLE • YOUTH CULTURE